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DISCLAIMER

Imprint/Disclosure in the terms of Sec 24, 25 MedienG, information according to Sec 5 E-Commerce Act:
Media owner: Österreich Werbung Vienna
Vordere Zollamtsstraße 13
1030 Vienna
Austria
Tel.: +43 (0) 1 58 866-0
Fax: +43 (0) 1 58 855 20
E-Mail: vacances@austria.info

Company registration number: official register of societies and associations Zl: VIII-761, ZVR: 075857630

Managing Director: Mag. Dr. Petra Stolba
Deputy: Mag. Markus Haushofer
Supervisory authority in charge: Federal Police Headquarters in Vienna, Department for Associations, Demonstrations and Media Law, 101 Vienna, Schottenring 7-9
Chamber membership: none
Value added tax identification number: ATU 38158603

Purpose of organisation: Promotion of Austria as a holiday destination.
General direction of the medium: Promoting Austria as a holiday destination to maintain and develop its competitiveness within the tourism industry.

General Standard Terms and Conditions of the association Österreich Werbung (1040 Vienna, Margaretenstraße 1)
Version date 06.09.2012

1. Scope
The association Österreich Werbung (Austrian national tourist office), hereinafter referred to as the Contractor, only accepts orders on the basis of the terms and conditions set out below. The contractual partner or Client expressly acknowledge that it has taken note of these terms and conditions with legally binding force, such that they have become a constituent part of the contract. Reference by the Client to its own "General Standard Terms and Conditions" does not invoke their applicability, if this is not agreed separately in writing. Any change or supplement to these terms and conditions is only possible by agreement and in writing, whereby the unchanged terms and conditions nevertheless remain a constituent part of the contract in all eventualities.
The invalidity or unenforceability of any part of these terms and conditions shall not affect the validity and enforceability of the remaining parts. Invalid or unenforceable provisions shall be replaced by valid arrangements such that they come as close as possible to the economic purpose of those provisions.

2. Placing of orders
Any offer of contract submitted to the Contractor only becomes binding for the Contractor with the issuing of a written acceptance of offer by the responsible organs of the Contractor. Any change in the order made following placing of the order requires the Contractor’s written confirmation to be valid.
The Contractor reserves the right to refuse orders. Reasons for refusal can include: (i) Where the order runs contrary to the economic and ethical interests of the Contractor deriving from the Contractor’s statutes, (ii) orders which contravene good morals or breach the law, (iii) orders from companies which have not settled in full open invoices due to the Contractor or where, for other objective reasons, it is legitimate to doubt their ability and willingness to pay, or where there is a breach of the provisions of the law on transparency of media cooperations and subsidy (Medienkooperations- und förderungs-Transparenzgesetz, (MedKF-TG) and the Client makes no modifications despite a Contractor request.

3. Payment terms and invoicing
All Contractor prices are quoted in euros and excluding turnover tax. Contractor invoices are to be settled within 30 days following invoicing, in full and without deduction of charges, and in such a manner that the Contractor may dispose of the amounts of the invoices at the latest on that day.
In the event of a delay in payment, the Contractor shall be entitled to demand penalty interest of 5% above the EURIBOR rate on the outstanding sum from the Client, and shall also be entitled to claim reimbursement of the necessary and purposeful expenses for dunning and collection actually incurred, together with legal expenses, in accordance with the law governing solicitors' fees (Rechtsanwaltstarifgesetz), as amended. Where the Contractor pursues the dunning procedure itself the Client undertakes to pay a sum of EUR 10.90 per dunning letter sent, and a quarterly sum of EUR 3.70 for maintaining evidence of debt for dunning purposes by the Contractor.
In the case of advance services which the Contractor is to provide to third parties, the Client is obliged, following submission of the accounting records, to pay advances in the appropriate amount. Only after receipt of the advance payment is the Contractor obliged to provide the advance service to the third party.

4. Client collaboration
The Client shall support the Contractor in the provision of services, particularly with regard to respecting binding dates and deadlines. Insofar as is necessary for the provision of services, the Client shall collaborate so far as it is able and shall provide all useful information and data. The Client shall designate a competent contact person for the Contractor who shall be responsible for communications between Contractor and Client. On justified request from the Contractor, a new contact person is to be appointed.

5. Deadlines
Should the Contractor be unable to meet the agreed date of performance, the Client shall grant it an appropriate extension period of at least 2 weeks, without the Client being entitled to claims of any kind whatsoever arising from this delay, unless the Contractor has brought about this delay through gross negligence or with intent. This period begins with receipt of a warning letter sent via recorded delivery to the Contractor which fulfils the stated condition (setting an extension period).
Delays due to circumstances over which the Contractor has no direct influence, such as notably force majeure and similar events which are unforeseeable for the Contractor, such as operational faults, transport issues, fire, strikes, lock-outs and official measures, extend the performance period by the respective period of delay brought about by the said circumstances. Such circumstances are in all eventualities also taken to include events of this type within the sphere of influence of the Contractor's sub-contractors and other third parties with whom the Contractor maintains business relations. The Client may not derive any claims of whatsoever kind against the Contractor from such delays.

6. Forwarding of the order
The Contractor shall be entitled to pass on the order in full or in part to third parties, insofar as this does not thereby harm the legitimate interests of the Client. In the event of forwarding of essential parts of the order, the Contractor shall inform the Client of the proposed transfer. Parts of the order are essential in this sense if in terms of value they exceed at least one-half of the total order, with the total order value being required to be at least EUR 7,267 in order to trigger the duty for notification. This duty for notification shall also exist with regard to those parts of the order which are expressly designated as essential by the Client at the time of placing the order.

7. Defective performance of contract
The Contractor provides a guarantee of the proper performance of contract. The guarantee period lasts for 6 months from execution of the order.
In the event of non-proper performance of the order (non-performance, defective performance), the Contractor may choose whether to rectify the defect or arrange for the defect to be rectified, or whether it shall grant an appropriate reduction in price or rectify the defect through replacement. The Client shall notify defects in execution of the contract without delay, but at the latest within two weeks following the provision of performance, in writing to the Contractor and with detailed reasons, indicating the individual actual defects.

8. Compensation and product liability
With regard to such bases for the work as were provided for the Contractor by the Client, the latter guarantees that third-party rights do not oppose use of same and the Client shall indemnify and hold the Contractor completely harmless with regard to any liability for claims by third parties.
Moreover, the Contractor shall accept no liability for the permissibility of advertising measures, insofar as the content of such measures was written or otherwise created by the Client. Instead, the Client shall examine or arrange for an examination of the legal requirements in this respect, under its own responsibility. Should the breach of the law of an advertising measure written or otherwise created by the Client lead to claims against the Contractor, the Client shall undertake to indemnify the Contractor and hold it completely harmless.
Insofar as the Contractor notices a breach of the statutory provisions, the Contractor may at any time demand changes and supplements to the order. Should the Client refuse to undertake changes to be made in harmony with the statutory provisions, the Client shall bear the risk of this failure to perform. The Client shall not be entitled to a guarantee nor to compensation, but shall be liable to pay the agreed remuneration.
In other instances, neither the Contractor nor the Client shall be liable for compensation for lost profit, for consequential losses and for third-party claims or for minor negligence, insofar as this is permitted in law.

9. Ownership and rights of use
The Client is granted only the non-exclusive right to use for the contractually-agreed purpose and in the contractually-agreed scope for all documents, materials, ideas and other services made available. Transfer to third parties is not permitted for the Client, and in the event of a breach of this provision the Client shall be obliged to pay a penalty of 50% of the net value of the order (excluding turnover tax) regardless of fault, with this not affecting claims by the Contractor which exceed this. Changes to the services provided require the agreement of the Contractor and of any possible copyright-holder with rights in addition.

10. Inventions
All rights to inventions and other industrial property rights to works and inventions of its employees which are produced by said employees as part of the provision of services are due to the Contractor.

11. Labelling
The Contractor is entitled to indicate its rights as originator for all services it has provided, without the Client becoming thereby entitled to a claim of any kind.

12. Confidentiality
It is not permitted for either contractual party to itself use or to disclose to whomsoever commercial and operational secrets and information which they have obtained – even by chance – regarding the nature, scope of operations and practical activities of the respective other party to the contract, both during and also after the ending of the signing of contract.

13. Protected rights
The agreed remuneration includes payment for acquiring industrial property rights (copyright in design, brand copyright, patent rights, utility-model patents, semiconductor rights and copyrights) to the extent that their acquisition is necessary for the Client for the contractual use. With regard to such bases for the work as were provided for the Contractor by the Client, the latter guarantees that third-party rights do not oppose use of same and shall indemnify and hold the Contractor completely harmless with regard to any liability for claims by third parties.

14. Assignment of claims
Assignment of the Client’s receivables in respect of the Contractor resulting from the contract is only possible with the express approval of the Contractor given in writing.

15. Offsetting
Offsetting against the Contractor’s claims or the assertion of a right of retention by the Client is only permitted if the receivables or the Client’s right is undisputed or has been determined with force of law.

16. Place of performance and jurisdiction
Vienna is agreed as the place of payment and performance, where no other arrangement is expressly specified in the placing of order.
For possible disputes arising from this contract, the contractual partners agree the respectively competent court of the Vienna City Centre (Wien Innere Stadt) court district as the sole place of jurisdiction.

17. Applicable law
The agreement and possible legal disputes concerning the valid establishment of this agreement are to be assessed exclusively under Austrian law.



DISCLAIMER:

This web site of Österreich Werbung has been set up as an open internet portal for the promotion and development of Austrian tourism. As a pure service and information platform, this site also includes links to web sites of third parties, whose contents cannot be controlled by Österreich Werbung. With the judicial ruling of 19.12.2000 (4 Ob 274/00y – Liability for Links on Websites) the Austrian Supreme Court decided that a web site operator must consider the contents of an external web site as its own and is liable for them in so far as it adopts the contents as its own. We expressly point out that Österreich Werbung bears no responsibility for these web sites and the content therein. The setting of links on the web site of Österreich Werbung is purely a service and intends to provide the user of this web site with an overview, in assembled form, of the tourism-related web sites that are available in Austria. Österreich Werbung does not adopt the contents of these web sites as its own. The access to the content of external web sites is effected at own risk and responsibility.

Users should take note that contents will also be posted on the web site for which Österreich Werbung’s partners in contract are exclusively responsible.
Österreich Werbung – similar to a bookstore or a newspaper stand – does not have the means of controlling these contents. The information, opinions, tips, statements, services, offers, etc that are expressed in these contents, are the sole responsibility of the respective partners in contract. Under no circumstances is Österreich Werbung responsible for these contents. Österreich Werbung does not endorse or guarantee the contents of these links and bears no liability whatsoever for any damages in relation to these.

In the case that you as user notice that a link refers to legally problematic content, we kindly ask you to inform Österreich Werbung about this link by e-mail vacances@austria.info so that the link can be removed as soon as possible.

Protection des données et conditions d'utilisation

PRIVACY POLICY - SHORT
[The Austrian Tourist Office] of [22 rue de Caumartin, 75009 Paris] is the data controller for the purpose of the Data Protection Act 1998. [Our Data Protection Act registration number is Z2549008]


By proceeding to use our service you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our privacy policy accessible at www.austria.info/dataprotection].

In particular, we may use the . In particular, we may use the personal information you made available to us to for the purposes of providing you with the desired services such as sending you information you request and giving you exclusive monthly access to the best offers and deals. We will normally only collect the data we need to provide the service concerned.

Please address any questions, comments and requests regarding our data processing practices to [The Austrian Tourist Office] of [22 rue de Caumartin, 75009 Paris] [dataprotection@austria.info].
 

PRIVACY POLICY – LONG FORM

DATA CONTROLLER INFORMATION
For the purpose of the Data Protection Act 1998, the data controller is [The Austrian Tourist Office] of [22 rue de Caumartin, 75009 Paris] ("We"). We take the protection of your personal data very seriously and observe the provisions of the Data Protection Act 1998 as a matter of course to ensure that any data you provide is treated accordingly.
 

INFORMATION WE MAY COLLECT FROM YOU
We will normally collect only the data we need to provide the service concerned. We may request further information from you, which you may supply voluntarily.
 

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site [www.austria.info] (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information for example when you enter a competition or promotion sponsored by the Austrian Tourist Office and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.
  • Any information you provide to us in connection with you rise of the forum. 

 

USES MADE OF THE INFORMATION

  • We use information held about you in the following ways:
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the [order form OR registration form]).

[We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.]

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms of use and other agreements; or to protect the rights, property, or safety of The Austrian Tourist Office, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

[IP ADDRESSES AND COOKIES]

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies are small text files sent by a web server to your browser and saved on the hard disk of your computer. They help us to improve our site and to deliver a better and more personalised service and to make navigation easier for you. They enable us:

TO ESTIMATE OUR AUDIENCE SIZE AND USAGE PATTERN
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site and for example to save your password so that you do not have to input it every time.  
 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site or this may restrict some of the functions on our websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

WHERE WE STORE YOUR PERSONAL DATA

[The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.]

[All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology].] Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The data that we collect from you will not be kept for longer than is necessary for the purposes set out herein.

SECURITY

We have put in place technical and organisational security measures to protect your personal data against loss, destruction, manipulation and unauthorised access. All our employees and all third parties involved in data processing are obliged to comply with the Data Protection Act 1998 and ensure confidentiality in the handling of personal data.

Where personal data is collected and processed, the transmission of the data is encrypted to prevent misuse of the data by third parties. Our security measures are revised on an ongoing basis to encompass new technological developments.

LINKS

This data protection declaration does not extend to the use of any external links that may be included on our websites. If we include links, we endeavour to ensure that they also comply with our data protection and security standards. However, we have no control over the compliance of other website providers with data protection and security provisions. We would therefore ask you to refer to the websites of the providers concerned for information on their own data protection declarations.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. Please write to] [[The Austrian Tourist Office] of [22 rue de Caumartin, 75009 Paris], or send an email to [dataprotection@austria.info].

ACCESS TO INFORMATION

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. We may charge a small fee to meet our costs in providing you with details of the information we hold about you. Please write to [The Austrian Tourist Office] of [22 rue de Caumartin, 75009 Paris], or send an email to [dataprotection@austria.info]. If you think that you have not been given all of the information you asked for, you can appeal to the Information Commissioner (www.ico.gov.uk). The Commissioner's staff will look into the matter on your behalf. 

RIGHT TO RECTIFY INCORRECT INFORMATION

You must write to [The Austrian Tourist Office] of [22 rue de Caumartin, 75009 Paris] [OR dataprotection@austria.info] telling us what information is incorrect and asking for it to be corrected. We must tell you what we have done within 21 days of receiving your request. If we do not agree that the information is incorrect, you can ask us to record your disagreement on your records. You can also appeal to the Information Commissioner or to the courts if we do not correct the information.

CHANGES TO OUR PRIVACY

We reserve the right to amend our security and data protection measures if this is necessitated by technological developments. In this case, we will also adjust our data protection information accordingly. Please therefore ensure that you are referring to the most up-to-date version of our data protection declaration.

MAKING A COMPLAINT

If you are unhappy with the way your subject access request has been handled you may use our internal complaints process and contact [The Austrian Tourist Office] of [22 rue de Caumartin, 75009 Paris] [OR dataprotection@austria.info].

Following this review, should you still be unhappy with how your information request has been handed, you can appeal to the independent Information Commissioner (www.ico.gov.uk) who is responsible for ensuring compliance with the Data Protection Act 1998.

GOOGLE ANALYTICS

The websites of the Austrian National Tourist Office use Google Analytics, a service of Google Inc. ("Google"), to perform web analytics. Google Analytics saves so called cookies onto your computer in order to analyse how websites are used. The information obtained on how you use the websites of the Austrian National Tourist Office (including your IP address) will be transferred to a server of Google in the US and saved. Google will use this information in order to perform analytics on the use of the websites, such as anonymised analysis and graphics on page views and visits. The Austrian National Tourist Office only uses the data to carry out market research and to optimise its websites. In addition, Google may transfer this information to third parties if this is required by law, or third parties will process the data on behalf of Google. Further information on Google Analytics is available on the Internet at http://www.google.com/analytics.

Data protection is important to the Austrian National Tourist Office. Therefore, we use the function „_anonymizeIp()“ which ensures a shortened  processing of IP addresses so that a direct reference to persons is impossible. In this way, data collection and storage can be revoked any time with effect for the future.
In addition, you have the option to  totally prevent tracking by simply clicking  the “deactivate” button. For a permanent deactivation your browser has to accept a few cookies.
Furthermore, you can prevent data collection by activating the Google Browser-Plugin.

Google Analytics functions for display advertising, remarketing, Google Display Network impression reporting, integration of DoubleClick Campaign Manager or Google Analytics performance reports by demographic features and interests are implemented on this website. You can disable Google Analytics for display advertising and customize the ads in the Google Display Network by opening http://www.google.de/settings/ads.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
 

THE USE OF FACEBOOK SOCIAL PLUGINS

Our Website uses Social Plugins which are provided by Facebook (facebook.com), operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The Plugins are marked with a Facebook Logo (white „f" on blue tile or „thumbs-up" sign) or with the adjunct "Facebook Social Plugin" . Find out about Facebook Social Plug-ins at: http://developers.facebook.com/plugins.

If you navigate to one of our Internet pages containing this plugin, your browser, if adequately configurated, will connect directly to the Facebook servers. Facebook transmits the Plugin's content directly to your browser and further to the website. Due to this procedure we do not have any influence on the range of data collected by the plugin and may therefore provide you with the following information:

By activating the plugin Facebook is informed that you have called up a certain page of our website. If you are logged on to Facebook, it can associate your visit with your Facebook account. If you interact with the plugins, such as „ Like" or give a comment your browser transmits the information to Facebook, where it is saved. Facebook can find out and save your IP address even if you are not a Facebook member.

For details on the purpose and extent of the collected data and their further processing, the use of the data by Facebook as well as your rights and required settings to protect your privacy please see the Facebook data protection information: http://www.facebook.com/policy.php.

If you are a Facebook member and disagree with Facebook collecting your data through our website you have to log-out from Facebook before visiting us. It will not be enough to just close the page.
It is also possible to block Facebook-Social-Plugins with Add-ons for your browser, e.g. with the help of the "Facebook Blocker".

GOOGLE +1
Our Website applies  Google +1 Social Plugins ("Plugins"), provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. Although there is no accurate information we suppose that this device enables Google to collect and automatically process data. Website operators are unable to interfere with this process. Should you object to your data being recorded and associated with a Google Account, we recommend you to log out from your Google Account. Regardless of this, please note that your IP address will most probably be recorded and referred to the USA for further evaluation. For more detailed information please visit the Google reference site:  http://www.google.com/intl/de/+/policy/+1button.html