Please choose Language or Country
Almost as iconic as the Austrian Kaffeehaus (coffee house) itself is the waiter. If you have achieved a certain standing at a Kaffeehaus because of generous tips or repeat visits, you may be awarded a title.
The typical Kaffeehaus waiter is the antithesis of the chirpy, ever-smiling staff of today's service industries. Usually male, middle-aged, wearing a tuxedo and familiar with the titles, political views and favourite hot drinks of the regulars, the Kaffeehaus waiter is a creature of habit - as well as a pernickety selector of favourites. Because here, in a unique reversal of roles, it is the customer who has to win over the waiter, not vice versa.

Until the customer is accepted as worthy, the waiter may display various degrees of grumpiness, irritation and sarcasm. This is not rudeness, but an integral part of the Kaffeehaus culture that is often referred to as "Viennese charm". If you visit Lord of the Kaffehaus more than once, you have achieved a certain standing at a Kaffeehaus. Through generous tips and reciprocating the waiter's attitude, you may also be awarded a title such as doctor (Herr / Frau Doktor) or privy councillor (Herr / Frau Geheimrat), and be addressed as such henceforth. The highest ranking regulars are greeted with is a reverential "The usual, professor?"

Coffee Houses in Vienna
Café Sacher Wien
Café Imperial
Café Hofburg

Coffee Houses in Salzburg
Café Sacher Salzburg
Café Tomaselli
Café Bazar

Coffee Houses in Innsbruck
Café Sacher Innsbruck
Café Central
Café Konditorei Mundig

Coffee Houses in Graz
Café Sacher Graz

Good to Know

The Original Sacher Shop

Buy Original Sacher products from the Hotel Sacher online shop.

Holiday Offer
Experience the real Salzburg and see the sights of the original Sound of Music with this Hotel Sacher offer. From €1178

Plan your trip with us...

Holiday Information Line

Our holiday experts are here to assist you with your holiday planning. Just give us a call or drop us an email and we'll be happy to answer your questions.

Telephone: 00800 400 200 00*

*toll-free; calls from mobile phones may incur additional network charges


Download and order free brochures for your holidays in Austria.

Brochures & Catalogues


Subscribe to our free monthly e-newsletter and receive great information about Austria.


image copyrights

The main purpose of the two main domains and is the promotion of Austria as a holiday destination.