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    Coronavirus Measures in Austria's Hotels and Restaurants

    Austria’s hotels and restaurants are doing everything they can to protect you. Learn more about current measures.

    Austrian hospitality is legendary around the world. As responsible hosts, we continue to cater for our guests to the best of our ability in these challenging times. Find the answers to your most important questions about coronavirus measures in hotels and restaurants here.

    Measures in Hotels

    What are the safety regulations in hotels?
    The standard protective measures (one-metre/4 ft distance, hygiene rules...) apply to accommodation establishments. In public indoor areas, both staff and guests are required to wear face masks. Official guidelines have also been developed to guarantee maximum protection for guests and staff. These include how to deal with narrow spaces, reducing the time at reception, and dining room concepts.

    Can I share a room with those from other households?
    Yes.

    With how many people from different households can I share my accommodation (holiday apartment, hut etc.)?
    There is no limit.

    Are overnights in dormitories permitted, e.g. in mountain huts?
    Yes, although a 1.5-metre distance must be kept between those who do not live in the same household or the risk of infection must be reduced by other suitable measures (e.g. staying in separate rooms).

    Is there a safety seal for establishments?
    All establishments must generally comply with the legislative safety regulations in Austria, of course. In addition, those participating in the government’s test programme have the "Sichere Gastfreundschaft" (safe hospitality) seal. Participating establishments commit to various criteria, with an emphasis on regular COVID-19 tests for staff. All Austrian accommodation providers and restaurants can have their staff tested in line with the government’s "Sichere Gastfreundschaft" initiative, and at the beginning of October, there had already been almost 300,000 tests across around 5,000 establishments.

    In Vienna, there is also the Safe Stay-label, which is awarded to accommodations that comply with additional protective measures. These include even more thorough disinfection and special service procedures. There are also designated COVID-19 officers, who coordinate compliance with these measures and can answer any questions you might have.

    Can I cancel my stay free of charge?
    Many hotels currently offer very generous cancellation terms. Please get in touch with your accommodation to check. In general, terms and conditions apply, whilst a cancellation is free of charge whenever hotels are not able to render their services due to entry regulations, quarantine, official closures etc. Illness before departure does not, in general, automatically qualify for a free cancellation. In that case, travel cancellation insurance is necessary.

    Guidelines for Restaurants

    What are the safety regulations in restaurants and bars?
    Tables are placed to maintain at least one metre distance between individual groups of guests. Please reserve your table in advance to avoid interaction on site. Staff are required to wear face masks. Table service only (i.e. no eating and drinking at the bar). You will have to wear a mask whenever you're away from your table. Maximum number of people per table is 10. In Vienna, you will have to provide contact details.

    Do masks have to be worn on the way to the table?
    Yes.

    When is closing time?
    In the provinces of Tirol, Vorarlberg, and Salzburg, bars and restaurants currently close at 10 p.m. In the rest of Austria, establishments may remain open until 1 a.m.

    Are buffets permitted?
    Yes, if certain hygienic precautions are taken.

    Do I have to provide my contact information to restaurants?
    Locally, yes. Currently you have to provide your details to restaurants in Vienna, the provinces of Salzburg, Tirol, Upper Austria, and parts of Lower Austria.

     

     

    Information on Culinary Events

    Are "Heurige" (wine taverns) open?
    Culinary establishments can operate between 5 a.m. and 1 a.m., which includes wine taverns (exceptions are Tirol, Vorarlberg and SalzburgerLand, where they have to close at 10 p.m.). Please ask the individual establishments for exact opening hours.

    Are wine tastings taking place?
    Wine tastings have been permitted in tasting rooms, wine cellars, and wine taverns since 15 May.

    Will culinary festivals, harvest parades, wine walks etc. be taking place this autumn?
    Cultural events, festivals, and concerts are allowed to take place with limited attendee numbers. Please contact the organiser directly with any individual questions you might have.

    Is there a limit on how many people can attend an event?
    Events without assigned seats are limited to 10 people indoors / 100 people outdoors. Where seats are assigned to guests, indoor events of up to 1,500 people and outdoor events of up to 3,000 people are permitted. There may be different regulations in place locally. Please contact the organiser directly with any individual questions you might have.

    At the Restaurant

    • Restaurant

      Measures in Restaurants

      Please reserve a table in advance where possible and maintain minimum 1-metre (4 ft) distance to others. Staff are required to wear masks. Table service only. You need to wear a mask whenever you're away from your table.

    • 26°EAST bar at Palais Hansen Kempinski Vienna

      Night Clubs

      The same rules apply as in restaurants. Please maintain the minimum distance to others. Closing time: 1 a.m., except Tirol, Vorarlberg, and SalzburgerLand, where closing time is 10 p.m.

    • Breakfast buffet at Hotel Wiesler

      Are Buffets Permitted?

      Yes, if certain precautions are taken.

    • Paying the bill in a coffeehouse

      Paying in Restaurants

      Hygienic and convenient: please make contactless payments where possible.

    • View from "Hideaway" apartment to Lake Altausseer See

      Better Safe Than Sorry

      If you feel unwell or have any signs of illness, please stay at home.

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