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Data Protection / Terms of use

1. General

The Austrian National Tourist Office places great importance on protecting the privacy of every customer. The processing of personal data is therefore always carried out in accordance with the applicable data protection regulations, in particular those of the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG) and the Telecommunications Act (TKG 2003). All employees of the Austrian National Tourist Office are obliged to comply with data secrecy pursuant to § 6 DSG.
 

2. Name and contact details

Responsible for data processing:

Austrian National Tourist Office

Vordere Zollamtsstraße 13, 1030 Vienna, Austria

Tel.: +43 1 588 66-0

Fax: +43 1 588 66-40

Email: datenschutz@austria.info

No data protection officer has been appointed, as this is not required by law.


3. Data processing on this website 

When you visit this website, personal data is collected that we use primarily for evaluation and analysis. This information is used only internally and is never shared with third parties.

The collection of visitor data specifically serves the following purposes:

  • analysis of site usage for the purpose of market research and optimization of the website content
  • alignment of the website content to the needs of visitors
  • remarketing of user enquiries for the promotion of holidays in Austria
  • addressing people with a potential interest in Austria with targeted advertising
  • making improvements in user friendliness and ease of operation

When brochures and informational material are requested or the ÖW newsletter is subscribed to, all data required for the order processing is also stored.

We process your personal data on the basis of the consent you gave through the settings of your Internet browser or when subscribing to our newsletter, and on the basis of our overriding legitimate interests that we have in our role and mission as a national Austrian tourism organization.

The following sections describe what data is collected and how it is collected.

 

4. Storing Address Data for Orders and Subscriptions

When you request brochures and information material or subscribe to our newsletter, your data is stored so we can carry out the orders and deliveries. This data is deleted upon delivery.

Should you want to continue to receive invitations and information from us, you can use an additional selection option. If you select this, we will continue to store your data so we can keep you informed of attractive offers in your areas of interest. You can revoke this consent at any time, of course.

Data that we gather in the course of order processing will never be used to create individual user profiles or to track the surfing habits of our customers. Your contact information will be used solely to process your orders.

 

5. Processing and Transmission of Personal Data

 As a rule, we do not process your personal information without your consent. A transmission of your personal data to third parties occurs only with your consent and only to the extent necessary to meet your needs and requests. Exceptions are transmissions necessary for the security of our websites.

As a matter of principle, the transfer of data to processors (service providers) takes place only to those companies that offer sufficient guarantee of a lawful and secure use of data.

Agreements with all contracted processors have been made pursuant to Article 28 of the GDPR that guarantee that all requirements pertaining to data protection and data security are fulfilled.

 

6. Duration of data retention

Provided that we process your data on the basis of your consent, the data remains stored unless this consent is revoked. Otherwise we retain your personal data in accordance with the retention periods stipulated by law. If we must retain your data in order to protect ourselves from potential legal claims, the data will be stored in accordance with the statutory periods of limitation (generally three years).

 

7. Data subject rights

You have the right at any time to revoke any consent you have given. In this case, please use the technical measures provided for this purpose. You can also direct correspondence to the addresses listed above.

You can use the addresses listed above at any time to:

• demand information about the stored data concerning you,

• demand the rectification, erasure or restriction of the stored data,

• exercise your right to data portability in accordance with data-protection regulations.

 

You have the right at any time to prohibit the processing of your data insofar as it is used for the purpose of direct marketing. Insofar as we process your data on the basis of our overriding legitimate interests, you can object to this processing on grounds resulting from your particular situation.

You are also entitled to file a complaint with the Austrian Data Protection Authority.

 

8. IP addresses

For each request to a website, the IP address of the visitor is sent to the web server. This is necessary for technical reasons in order to be able to send the response to the correct recipient.

IP addresses are assigned by Internet service providers as soon as their customers connect to the Internet. Providers can track what IP address one of their customers has used at any given time. One can therefore theoretically determine the identity of an individual visitor through a request to the Internet service provider.

For security reasons (e.g. to ward off hacker attacks), we store the IP addresses of all visitor enquiries, but the logs generated are used solely for tracking security breaches and consulted only in cases of suspicion. Moreover, the IP addresses are not stored permanently but cleared after a maximum of 4 weeks.

 

9. Cookies

Cookies are very small files written from a website onto the visitor’s computer. They cannot be used to read other data on the computer. Websites use cookies to restore previous user settings and to trace the history of visitor enquiries.

The Austrian National Tourist Office uses cookies to better align offers on austria.info and austriatourism.com to the needs of our customers and to structure the content of our websites in the best possible way. The information is also used to continually improve the navigation structure of austria.info and austriatourism.com and to make it more user-friendly.

It is possible that additional cookies may be placed by various other providers whose additional services are offered on our websites. We have no influence on these providers and do not make use of their cookies for our own purposes.

By default, all cookies are accepted by any Internet browser. However, you can instruct the browser to not accept cookies or to delete them automatically after each Internet session. Please refer to the relevant instructions on the support pages of your browser manufacturer.

For all common browsers there is also free software (plug-ins) available that allows one to manage cookies. One suitable plug-in, for example, can be accessed at this address: https://www.ghostery.com/de/products.

Finally, you can use the “Deactivate tracking” button at the end of this page. By clicking on this button, you disable all cookie-based functions of this website. For this setting to be stored permanently, your browser must accept cookies.

 

10. Google Analytics

The websites of the Austrian National Tourist Office use Google Analytics for web analyses. Through the use of this analysis service, cookies are stored on your computer as well.

The information generated, including the IP addresses of visitors, is sent to a server in the US and stored there. For privacy reasons, the Austrian National Tourist Office uses the function “_anonymizeIP()” to ensure that the transmitted IP addresses are processed only in abbreviated form and a direct connection to individuals is not possible.

Google will possibly pass this information on to third parties where this is required by law or where third parties process the data on behalf of Google. More information about Google Analytics can be found online at www.google.com.

The Austrian National Tourist Office uses the functions of Google Analytics to analyze site usage, e.g. in the form of anonymous evaluations and graphics on pageviews and visits, as well as for remarketing, reports on impressions in the Google Display Network, integration of DoubleClick Campaign Manager and Google Analytics reports on performance according to demographic characteristics and interests.

By using this site you consent to the processing of data gathered about you by Google in the manner and for the purposes described above. You can prevent this data collection through the use of a Google Browser-Plug-In.

 

11. Matomo

On its websites, the Austrian National Tourist Office utilizes the web analytics service PIWIK to analyze the use of its sites. It uses the results of these analyses to compile usage statistics and for the optimization of its Internet presence. The individual use by the visitor is neither analyzed nor transmitted to third parties. The data collected by PIWIK is processed solely on the web servers of the Austrian National Tourist Office and can be seen only in the form of statistical summaries.

PIWIK sets a permanent cookie in order to record and analyze website use. You can deactivate this analysis by clicking on the button at the end of this paragraph. An opt-out cookie is then stored in your browser that instructs PIWIK not to collect any further data about your visits. Please note, however, that if you instruct your browser to delete all cookies, this opt-out cookie will be removed as well. You therefore may have to click again on the button below.

Matomo Tracking

12. Tracking by other third parties on our website

The websites of the Austrian National Tourist Office utilize the targeting technologies of these companies:

  • twyn group it solutions & marketing services AG (www.twyn.com)
  • Google Floodlights

These technologies are used to address our visitors on the websites of the advertising partners with targeted advertising. The display of these advertising media is carried out on the basis of cookies and an analysis of your previous usage behaviour on our websites. The data collected in this way is stored in a strictly anonymized manner. By continuing to use this website, you agree to the procedure described above with regard to the analysis of the use of this website.

You can prohibit the tracking and the targeted advertising on the following websites:

There you will find a link with which you can deactivate the display of personalized advertising. This procedure is carried out through a dedicated “opt-out” cookie. The deactivation remains in effect as long as you do not delete this cookie from your browser.

Finally, you can use the “Deactivate tracking” button at the end of this page. By clicking on this button, you disable all cookie-based functions of this website. For this setting to be stored permanently, your browser must accept cookies.

13. Facebook Conversion Tracking Pixel

With your permission, our website utilizes the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). This tool allows us to follow the actions of users after they are redirected to a provider’s website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes.

The collected data remains anonymous, meaning that we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook.

We are informing you regarding this matter based on our current information. Facebook is able to link the data with that of your Facebook account and uses the data for its own advertising purposes, in accordance with Facebook’s Data Use Policy found under: https://www.facebook.com/about/privacy/. Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook. In addition, a cookie will be stored on your computer for these purposes.

Only users over 13 years of age may give their permission. If you are younger than this, please consult your legal guardian(s).

Please click here to revoke your permission.

 

14. Facebook Remarketing / Retargeting

Integrated into our websites are remarketing tags of the social network Facebook, 1601 South California Avenue, Palo Alto, CA, 94304, USA. When you visit our site, your browser is directly connected to the Facebook server via the remarketing tags. Facebook is thus informed that you have visited our site via your IP address, making it possible to match the visit of our site to your user account. The data thus obtained can be used by us for displaying Facebook ads. Please note that as a website provider, we do not have any knowledge about the content of the transmitted data or the way it is used by Facebook. For more information on this, please see the Facebook privacy statement at: https://www.facebook.com/about/privacy/.

Please click here to revoke your consent.

 

15. Ad Server (Adform)

The websites of the Austrian National Tourist Office use products (Ad Server, DSP and DMP) of the Adform A/S company in order to employ target group-oriented advertising. To this end, our visitors’ surfing habits, type of device and the geographical origin of the visits are stored and analyzed. Based on the results, advertising media is sent to visitors to other of Adform’s partner websites who might be interested in the offers of the Austrian National Tourist Office.

For this purpose as well, cookies are used that are stored in an encrypted (pseudonymized) form. We are unable to use this data to obtain information about any individual visitors to our website.

If you would like to prohibit this analysis of your visitor behaviour, please click here.

Finally, you can use the “Deactivate tracking” button at the end of this page. By clicking on this button, you disable all cookie-based functions of this website. For this setting to be stored permanently, your browser must accept cookies.


1. General

At the main domains www.austria.info and www.austriatourism.com the Austrian National Tourist Office operates websites, which serve the promotion of tourism to Austria free or against payment. Furthermore, austria.info refers to that website which can be accessed by entering this or another transferring URL. austriatourism.com refers to that website which can be accessed by entering this or another transferring URL. All users are urged to read the following terms of use as well as the other legal texts carefully. The consent of the user with the terms of use and other legal texts listed below (e.g. Privacy Policy, Copyright Notice, Linking & Framing) is an absolute requirement for the use of the websites austria.info and austriatourism.com, respectively. The use of this website implies that the user accepts the terms of use and all other legal texts. In the event that the user does not accept the terms of use, further use of the websites austria.info and austriatourism.com is prohibited. A violation of all or some of the provisions of the below terms of use and other legal texts leads to the immediate, automatic termination of the authorization to use the website. In the event of such violations, Austrian National Tourist Office reserves itself the rights to any and all claims (e.g. claims arising from warranty and/or from compensation for damages) against the relevant user(s).

2. Copyright

The use of the websites austria.info and austriatourism.com is exclusively permitted for informational purposes of both a private and a professional nature. All contents on the website austria.info and austriatourism.com are protected by copyright. Irrespective of whether contents are offered free of charge or at a charge. In the case of chargeable content (e.g. chargeable download of studies), specific provisions exist that determine to what other usage rights exist. Any type of reproduction, distribution, rental, lending, publication, or other use of any type at all requires the explicit written permission of Austrian National Tourist Office and is explicitly forbidden without such permission. An exception obtains when a specific provision explicitly establishes something to the contrary. Violations of this provision may in particular result in trademark, copyright and competition law consequences. Austrian National Tourist Office expressly reserves itself all copyrights and the usage rights arising therefrom (rights to use work and permission to use work) on the contents offered on the websites austria.info and austriatourism.com. All users are urged to read the copyright statement.

3. Data Protection

Advertising Austria places great importance on the careful handling of personal data. For this reason, the privacy policy of Austrian National Tourist Office follows the principle of maintaining data confidentiality and emphasizes the protection of personal data in particular. All users are urged to read the provisions on data privacy protection.

4. Guarantee

Austrian National Tourist Office cannot guarantee that the websites austria.info and austriatourism.com can always and at all times be accessed. Technical errors and/or maintenance work as well as other causes (such as a re-launch of the website) can lead to the websites austria.info and austriatourism.com being unavailable temporarily or over a longer period of time. Austrian National Tourist Office assumes no responsibility for any specific availability or accessibility of the websites austria.info and austriatourism.com. Austrian National Tourist Office does not guarantee the accuracy, completeness, legality, objectivity and up-to-dateness of the contents offered on the websites austria.info and austriatourism.com. This is equally applicable to all products and services offered on the website, including associated descriptions and prices. Austrian National Tourist Office may

undertake changes, modifications as well as deletions of the website in its entirety and the contents presented on it at any time and without prior notice.

5. Liability

Austrian National Tourist Office and the persons or companies related to Austrian National Tourist Office shall not be liable for damages of any kind (e.g. lost profits, frustrated expenditures, damages due to loss of data, loss of earnings, claims based on enrichment law, legal advice or contract establishment costs). This disclaimer in particular applies to all damages caused by the use of the website, by temporary or permanent inability to use the website (downtime), by the limited availability of the website or the content presented thereon, by the erroneous presentation of content, by the presentation of third-party content or by the display of hyperlinks on austria.info and austriatourism.com.

Should any damages to hardware and/or software or to other data arise from the use of the websites austria.info and austriatourism.com or their contents, Austrian National Tourist Office does not incur any liability whatsoever. The user acknowledges that the services offered by Austrian National Tourist Office are also offered along with the involvement of third-party network operators. The availability of services is therefore dependent on the technical provision of external network services. Austrian National Tourist Office assumes no obligation to keep these services offered free from interruptions and able to be accessed at all times. The user is aware that Austrian National Tourist Office has no influence on the possibility of the Internet access, the transmission speed and the availability and stability of network connections and access. Austrian National Tourist Office is entitled to interrupt the services for internal reasons such as maintenance services for a reasonable period.

There may be a temporary restriction of services, especially for reasons of force majeure, strikes, lockouts and orders by the authorities as well as due to technical changes to the systems of Austrian National Tourist Office or due to other measures which are necessary for a proper or improved operation (e.g. maintenance, repairs, etc.). The user can derive no claims from this, however Austrian National Tourist Office will strive for rapid troubleshooting. The user is entitled to use the services of Austrian National Tourist Office on his own respective risk and expense and is obliged to only use appropriate technical devices, such as appropriate computers, modems, etc. The user is also obliged to use the services only in accordance with legal regulations and standards and to refrain from any improper use of the services. Where services are rendered free of charge, Austrian National Tourist Office reserves the right to provide these for a charge at any time after prior notice. Under no circumstance is there an entitlement to the provision of gratuitous services.

On the Internet portal, Austrian National Tourist Office also and in particular offers users services (such as information) that are conveyed, created or otherwise provided by third parties. Austrian National Tourist Office will undertake every effort to not infringe on any third-party rights, in particular, but not limited to copyright, exploitation, trademark or other usage rights through the operation of the Internet portal. However, Austrian National Tourist Office does not guarantee that the services used by users (such as information) are free from any third-party rights, specifically but not limited to copyrights, exploitation, trademark or other rights of use. Liability for damages possibly resulting therefrom shall be excluded. In the event that Austrian National Tourist Office offers free software downloads (e.g. screen savers) on the website, no liability whatsoever is assumed for their ability to function. More particularly, no liability is assumed for any (consequential) damages resulting from the use of the software (e.g. damage to the operating system).

Austrian National Tourist Office endeavors to ensure the accuracy, completeness and up-to-dateness of price information contained on this website. Since Austrian National Tourist Office receives the prices from third parties, it has no means, however, to check them for accuracy. In particular, the specifications are subject to periodic changes. Austrian National Tourist

Office therefore assumes no liability for the correctness, completeness and up-to-dateness of the price information contained on this website.

This general exclusion of liability applies irrespective of the asserted claim basis for slight negligence as well as for gross negligence where entrepreneurs are concerned. Limitation of liability extends to both contractual and non-contractual claims.

6. Changes

Austrian National Tourist Office is entitled to change, adapt, or update these terms and all other legal texts at any time, in whatever form and without prior notice. The current version of these terms of use is binding. All users of the websites austria.info and austriatourism.com should consult these terms of use and the associated legal texts, in order to keep track of any modifications. All users of the websites austria.info and austriatourism.com expressly declare themselves in agreement that the currently valid version applies to users as soon as they visit the site again and do not object to the current version of the terms of use or other legal texts explicitly and in writing.

7. Hyperlinks

Austrian National Tourist Office assumes no liability for linked websites and their contents. The information presented on hyperlinks on the websites austria.info and austriatourism.com are a free service provided by Austrian National Tourist Office. Austrian National Tourist Office has no influence on the design or modification of the linked sites and the content they offer. Should hyperlinks on austria.info and austriatourism.com refer to third-party content, these do not constitute a rating of the linked content. Austrian National Tourist Office in particular assumes no liability whatsoever for the accuracy, completeness, legality, objectivity and up-to-dateness of such content. The access to information that is reached via hyperlinks on austria.info and austriatourism.com is the sole responsibility of the user. All users are urged to also read the terms on Linking and Framing. In the event that users notice that a link refers to legally problematic content, they are asked to inform Austrian National Tourist Office via email to datenschutz@austria.info about the link in question, so that it may be removed as soon as possible where necessary.

8. Legal Texts

All other legal texts on austria.info and austriatourism.com that are referred to in these terms of use are an integral part of these terms of use and are subject to the conditions defined in their provisions whenever they do not contain more specific provisions. More specific provisions may exist e.g. in the case of paid content for use rights.

9. Jurisdiction / Place of Performance / Applicable Law

If the user is an entrepreneur, the competent court for the first district in Vienna shall have exclusive jurisdiction for all disputes. If the user is a consumer within the meaning of the Consumer Protection Act, this applies only if he/she has his/her residence, habitual residence or place of employment in this administrative district. Place of performance for all rights and obligations is the headquarters of Austrian National Tourist Office. The substantive law of Austria under exclusion of the UN Sales Convention (CISG) and national conflict of law provisions shall apply exclusively.

10. Severability Clause / Miscellaneous

The invalidity or ineffectiveness of individual provisions of the terms of use shall not affect the validity of the remaining provisions; in this case, those agreements are deemed made which are legally effective and come closest to the original objective of Austrian National Tourist

Office. Where written form is required, the transmission by fax or e-mail satisfies this requirement.

11. Copyright Statement

Copyright on Own Content
All of the information displayed on the websites austria.info and austriatourism.com (e.g. text, graphics, videos, music etc.) are protected by trademarks and/or copyrights in favor of Austrian National Tourist Office. It is therefore not permitted to download, reproduce and distribute the website as a whole or in part. In particular, the rights of reproduction, distribution, renting, lending, provision and broadcast in any form whatsoever are owned exclusively by Austrian National Tourist Office or third parties. Violations of intellectual property rights will be pursued by legal action.

Copyright on Third-Party Content
Austrian National Tourist Office operates services on the websites austria.info and austriatourism.com which entail the use of third-party content (e.g., text, graphics, videos, music, logos), such as content of advertising partners and contents of cooperation partners. This content can be viewed by all users. Any other use of multimedia files and texts of whatever kind requires the prior explicit consent of the author or authorized user. The author or authorized user reserves all rights to the multimedia files and texts. Austrian National Tourist Office will inform the author or authorized user of copyright infringements where Austrian National Tourist Office becomes aware of these. In any event, Austrian National Tourist Office assumes no liability whatsoever for copyright infringements of third parties. Each partner (e.g. advertising partner, cooperation partner) indemnifies Austrian National Tourist Office from all liabilities.

12. Linking & Framing

Links from other Websites to austria.info and austriatourism.com
Austrian National Tourist Office allows (hyper-) links under the following conditions: they may not alter the contents of the websites austria.info and austriatourism.com in any way, the recognition of the origin of all content must be guaranteed in full, and austria.info and austriatourism.com must be represented as linked websites in their entirety. The display of contents of the websites austria.info and austriatourism.com through the use of frames is not allowed. The linking of websites to content that is offensive, objectionable, contradictory to good morals or otherwise controversial/illegal is also prohibited. The contents of the websites that link to the websites austria.info and austriatourism.com must fully comply with all applicable legislation (e.g. copyright law, advertising law, privacy law, criminal law). Above all, these websites must not represent their relationship to Austrian National Tourist Office in a falsified, incorrect or illegal manner. A collaboration with and/or support of Austrian National Tourist Office of whatever kind may only be the case if Austrian National Tourist Office had agreed to it explicitly and in writing beforehand. In particular, the use of the Austrian National Tourist Office corporate identity (e.g. logos) requires the prior approval of Austrian National Tourist Office. Austrian National Tourist Office reserves all rights in the case of illegal links.

Links from austria.info and austriatourism.com to other Websites
In the linking to other websites, Austrian National Tourist Office attaches the greatest importance on the fact that external content on the linked websites is not modified in any way, that the recognition of the origin of this third-party content remains intact and that the linked website is displayed in its entirety. When showing third-party content, a new browser window is opened in each case and no framing technique is used. Austrian National Tourist Office accepts no responsibility whatsoever for the legality of the content of external websites which are linked to by Austrian National Tourist Office. In particular, Austrian National Tourist Office accepts no responsibility for any subsequent alterations of their content. The inclusion of a third-party mediated or operated website in the internet portal operated by Austrian National Tourist Office does not constitute an endorsement or guarantee with regard to the services offered or contained therein, in particular to possibly offered information, goods or services. Where Austrian National Tourist Office refers to websites that are not operated by Austrian National Tourist Office through links, this only constitutes an additional service for users, in order to allow them to have access to such websites. Austrian National Tourist Office, however, assumes no responsibility and/or liability for the content of such websites in these cases.

Copright foto's

Het doel van de twee websites www.austria.info en www.austriatourism.com is het promoten van Oostenrijk als vakantiebestemming.